As a member of the Customer Success Team, this role will report directly to the Customer Success Team Lead and will drive the Customer Success programme to ensure that Product delivery and CRM solutions are maintaining Sugati’s high standards from the customer’s point of view. This role will suit someone with previous experience in Customer Success and ideally with an IT background. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, contract renewal, retention and outcomes (e.g., renewals, up-sell, etc.).
External: Sugati Clients
Internal: Project Managers and Head of Project Delivery, Quality Assurance and Developers
We would describe our ideal candidate as: