Product Specialist

Role Description

You will report directly to the Head of Project Delivery to ensure that the Sugati product is delivered and maintained to a high degree and our clients are kept informed of new products and releases. If you are interested in technology and travel and are excited about being part of a growing team then we want to hear from you. This role will suit someone with good IT and salesforce skills and who is looking for a role where they can grow within a fast-growing tech company.

Main Key Responsabilities

  • Having full knowledge of the Sugati Product and updating stakeholders of new releases and features.
  • Installing Sugati onto Client’s Salesforce instances.
  • Completing post-installation tasks on newly installed versions of Sugati.
  • Undertaking Sugati related configuration – setting up profiles, page layouts, workflows, process builders, reports, dashboards and other standard Salesforce configuration tasks.
  • Assisting the head of Customer Success in answering tickets that come into support and explaining issues to senior members of the development team.
  • Updating Wrike (current project management tool) with effort spent on allocated tasks.
  • Communicating with Project Managers about progress of tasks.
  • Testing and documenting, against written criteria, whether projects are ready to show to clients.

Main Key Relationships

External: Sugati Clients

Internal: Project Managers and Head of Project Delivery, Quality Assurance and Developers

Your profile

  • Proficient Salesforce user – (ADM 201)
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate the ability to communicate effectively at all levels of the organization
  • Highly committed, reliable and trustworthy
  • Attention to detail
  • Well organised, with a focus on both effectiveness and efficiency
  • Adaptable and flexible to a wide range of people and situations
  • Resourceful and proactive as a relationship builder

Experience

Essential:

    • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, reports, and other content of intermediate complexity
    • Experience of being in charge of the administration of Salesforce instances
    • Strong understanding of Salesforce.com best practices and functionality 
    • Strong data management abilities
    • Comfortable importing and updating data
    • Excellent time management; strong multi-tasking and organisational skills
    • Experience of working with a senior member of staff on a regular basis
    • Recent graduate or degree in Business or related subject

Desirable:

  • Exposure/understanding of a structured project methodology, such as Agile would be advantageous

To apply, please email workforus@sugatitravel.com to tell us about your skills and why you think you are the right person to join Sugati Travel CRM, along with your CV. Unfortunately, we are unable to respond to everyone who applies, but will keep your details on file if the right opportunity arises.