Sugati Travel CRM enables companies to manage the Group Tours seamlessly.
TOUR SETUP
Manage Tours with a comprehensive overview of each Tour itinerary and structure
Utilise the advanced Tour Search functionality to provide targeted options for clients based on a variety of requirements
Easily retrieve existing client data to pull through comprehensive Tour passenger information
Nurture Agent Tour enquiries with dedicated functionality to handle Agent information including commission
Proceed through enquiries in realtime, benefitting from enquiry, waitlist and booked statuses
TOUR SEARCH & ENQUIRY
Manage Tours with a comprehensive overview of each Tour itinerary and structure
Utilise the advanced Tour Search functionality to provide targeted options for clients based on a variety of requirements
Easily retrieve existing client data to pull through comprehensive Tour passenger information
Nurture Agent Tour enquiries with dedicated functionality to handle Agent information including commission
Proceed through enquiries in realtime, benefitting from enquiry, waitlist and booked statuses
GROUP TOUR BOOKING
Provide a seamless transition from Tour enquiry to booking with discount structures for early booking, promotional codes and efficient payment methods in multi-currencies
Enhance targeted selling with tour extras as well as pre and post-tour add ons
Produce personalised travel itineraries for Tour passengers with your branding, integrate with your existing trip app or integrate with a Sugati option
Manage dynamic pricing for fixed and variable costs depending on Tour passenger numbers – monitor this through Tour Financials
Define payment rules for the client and supply chain involved in the Tour and trigger automatic actions at key points to ensure efficient business processes
PRE-GROUP TOUR HOLIDAY
Efficiently manage room, vehicle and cabin allocation, inventory and manifests
Synchronise tour communications relating to Tour Leaders, Agents and DMCs
Schedule Tour specific reminders and tasks in the Checklist Library for users to collect necessary Tour details and ensure this is communicated with suppliers
Easily maintain communication and engagement with clients through the pre-Tour cycle
Maintain control over budget with real-time tracking of availability, break-even points and profitability margins
DURING GROUP TOUR
Equip your Operations teams with Tour details as well as information from each Tour passenger to ensure customer satisfaction
Send reminders and updates to your customers during their trip, from daily weather reports and reminders of booked activities to offers of extra services
Update suppliers of additional requests, itinerary changes and feedback during the trip
Handle emergency or crisis communications effectively
POST GROUP TOUR HOLIDAY
Utilise Custom Reporting to track, monitor and compare system data source from the Tour Overview and individual Tour bookings
Use dynamic questionnaires, integrated into Sugati Travel CRM for tour operators and travel agents, to get feedback from clients
Identify key feedback and profile information to support targeted messaging for the customer’s next trip
Integrate with online review sites to maximise marketing opportunities