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SUGATI
GROUP TOURS FEATURES

Sugati Travel CRM enables companies to manage the Group Tours seamlessly.

TOUR SETUP

  • Manage Tours with a comprehensive overview of each Tour itinerary and structure
  • Utilise the advanced Tour Search functionality to provide targeted options for clients based on a variety of requirements
  • Easily retrieve existing client data to pull through comprehensive Tour passenger information
  • Nurture Agent Tour enquiries with dedicated functionality to handle Agent information including commission
  • Proceed through enquiries in realtime, benefitting from enquiry, waitlist and booked statuses

TOUR SEARCH & ENQUIRY

  • Manage Tours with a comprehensive overview of each Tour itinerary and structure
  • Utilise the advanced Tour Search functionality to provide targeted options for clients based on a variety of requirements
  • Easily retrieve existing client data to pull through comprehensive Tour passenger information
  • Nurture Agent Tour enquiries with dedicated functionality to handle Agent information including commission
  • Proceed through enquiries in realtime, benefitting from enquiry, waitlist and booked statuses

GROUP TOUR BOOKING

  • Provide a seamless transition from Tour enquiry to booking with discount structures for early booking, promotional codes and efficient payment methods in multi-currencies
  • Enhance targeted selling with tour extras as well as pre and post-tour add ons
  • Produce personalised travel itineraries for Tour passengers with your branding, integrate with your existing trip app or integrate with a Sugati option
  • Manage dynamic pricing for fixed and variable costs depending on Tour passenger numbers – monitor this through Tour Financials
  • Define payment rules for the client and supply chain involved in the Tour and trigger automatic actions at key points to ensure efficient business processes

PRE-GROUP TOUR HOLIDAY

  • Efficiently manage room, vehicle and cabin allocation, inventory and manifests
  • Synchronise tour communications relating to Tour Leaders, Agents and DMCs
  • Schedule Tour specific reminders and tasks in the Checklist Library for users to collect necessary Tour details and ensure this is communicated with suppliers
  • Easily maintain communication and engagement with clients through the pre-Tour cycle
  • Maintain control over budget with real-time tracking of availability, break-even points and profitability margins

DURING GROUP TOUR

  • Equip your Operations teams with Tour details as well as information from each Tour passenger to ensure customer satisfaction
  • Send reminders and updates to your customers during their trip, from daily weather reports and reminders of booked activities to offers of extra services
  • Update suppliers of additional requests, itinerary changes and feedback during the trip
  • Handle emergency or crisis communications effectively

POST GROUP TOUR HOLIDAY

  • Utilise Custom Reporting to track, monitor and compare system data source from the Tour Overview and individual Tour bookings
  • Use dynamic questionnaires, integrated into Sugati Travel CRM for tour operators and travel agents, to get feedback from clients
  • Identify key feedback and profile information to support targeted messaging for the customer’s next trip
  • Integrate with online review sites to maximise marketing opportunities
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