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Original Travel were delighted to work with Tin and his team at Suagti. Our CRM became a pain-free process and the rudiments of what Tin helped us build still form the core of our successful business. Most importantly, the OT team have been more productive and entirely tech-glitch free since adopting this CRM system.

Implementing Sugati has revolutionised our travel agency taking us away from Word and Excel and streamlining our systems, also the whole process of training/implementation was very smooth. It took time but the end results speak for themselves. Now the production of our itineraries and other documents look beautiful and professional and they are efficiently created.

Overall Sugati has improved productivity, eliminated errors, reduced time to create proposals which has increased our competitive edge. The team at Sugati were always willing to talk about a problem that may come up and offer a variety of solutions. They have great people working for them with great follow up attitude. They really take the time to listen and explain and never seem to tire of our many questions. Thanks guys!

We were having issues in converting our clients into loyal and repetitive customers as well as automate our tasks. We needed to implement a technology designed for travel businesses to facilitate our workflow, and Sugati CRM was the solution. Sugati allowed us to automate our invoice production, client as well as supplier follow up, and keep track of leads.

20% increase in revenue!

Mundy Cruising is a luxury cruise retailer providing travel services to a discerning clientele. The ‘Retail’ section of the business deals with multiple suppliers in numerous different currencies and with pricing structures. Extraordinary high service levels are key to company success and targeted marketing is key to company growth.

“Tin and the team provided our current CRM solution and we have been very happy with the results.”

This travel CRM solution has helped to increase our sales conversion rates whilst reducing our administrative costs. It has enabled the sales team to deliver quotes more quickly and accurately. We have also seen greater customer satisfaction as we are able to provide personalised communication and timely responses on our new technology platform.

Modernised our business

We needed to modernise our systems with a versatile but user-friendly cloud platform that could handle our complex multi-stop itinerary requirements.

Highlights of their solution have been: Online bookings and payments, Personalised booking form, User friendly document production, Supplier payment management, Rooming lists.

Sugati has allowed us to benefit from the latest in technology to help a record number of people, while improving our efficiency and client feedback scores.