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People, Processes and Technology play an important part in successful technology transformation projects. At Sugati, we not only provide our expert solution but also use a 6- phase process to fit our technology to your business, ensuring Sugati is tailored to your exact requirements.

Phase 1


We arrange a preliminary call with a Sugati expert. This initial conversation helps us understand how Sugati can help you to achieve your travel business needs, challenges and goals.

Phase 2


We want to understand your company in depth so that we can offer you a truly tailored solution. Whether you’re a Ski or Safari company, offer Group tours, Driving or Biking, we’ll demonstrate the relevant elements of our system in a Demo Call. You explain your company’s processes and we’ll show you our intuitive technological solutions.

Phase 3


The purpose of our Discovery session is to offer you a detailed plan. Our team will explain exactly how Sugati’s cloud-based Travel CRM will work for your business. We’ll spend time with your team, getting to know your specific requirements. Then we’ll compile a detailed report, with our recommendations for how Sugati can offer you bespoke solutions.

Phase 4

Road Map

If our Out of the Box Sugati solution works for your company, you can start selling holidays right after the onboarding sessions. But if you have more unique requirements, we’ll design a phased bespoke solution to meet your company’s individual needs. We’ll agree which aspects are delivered when, according to your budget and priorities.

Phase 5


For Out of the Box Sugati onboarding, our friendly onboarding team will schedule in the onboarding sessions with you to help you start using the system.

For the bespoke requirements, we’ll assign you your own dedicated Sugati project manager to ensure the project is successfully delivered on schedule, and within budget. We’ll train your team to use the Sugati Travel CRM and Salesforce, and we’ll provide ongoing support, answering any questions and challenges you may have.

Phase 6


After our dedicated onboarding process, you’re ready to go live. You can start using Sugati to its full potential, enjoying the benefits of fully integrated travel software to manage your customer and supplier relationships. Whatever challenges you may face, wherever you are in the world, rest assured that we offer you a dedicated support system. Plus our On-Demand Support system, available 24/7 with our How-To articles and videos.

Seamless technology for High-Touch Travel.

Sugati’s Travel CRM and DMC software organises every element of your trip in one simple, integrated system. Customise it to your needs, and control the whole journey: with your customers, your colleagues and your suppliers. Effortless information sharing. All your communications in one place. Whether you’re a niche operator or a selling high-touch travel, Sugati makes your travel planning effortless. Helping you to grow your business.
Sugati. Destination Happy

The Sugati solution is travel technology designed for tour operators and travel agents, effortlessly managing your relationships with both customers and suppliers. It’s an integrated, seamless system, bringing together key business features: marketing, sales, suppliers, reporting and contract management. This enables you to manage every element of the travel itinerary through flexible intuitive software, improving your customers’ experience and maximising your profit margin.