In today’s competitive travel industry, a powerful Travel CRM can make all the difference between just keeping up and truly standing out. At Sugati, we work with travel businesses worldwide to refine their processes, improve client experiences, and increase bookings — all through technology that works seamlessly behind the scenes.

That’s where a business process-led review can make all the difference.

Recently, we worked with a luxury travel company celebrated for creating extraordinary journeys by land and rail. While their reputation was strong, their fragmented systems and stretched teams made it harder to deliver their signature high-touch service. By reviewing and optimising their workflows, they streamlined operations, enhanced their client experience, and future-proofed their business.

How Sugati Helps Travel Businesses Thrive

1. Seamless Integration

   From the first enquiry to the final invoice, all your data and processes live in one connected Travel CRM. No more juggling systems or re-entering details – just smooth, efficient workflows.

2. Elevating Every Client Interaction

   Today’s travellers expect personalised service, beautifully designed documents, and quick, seamless digital touchpoints. With branded itineraries, interactive proposals, payment forms, and automated communications, a travel customer relationship management system helps you exceed those expectations every time.

3. Efficiency that Fuels Growth
   

   Automate repetitive admin tasks like document generation and payment capture, freeing your team to focus on delivering memorable experiences.

4. Data-Driven Profitability

   Real-time financial reporting, booking-level insights, and intelligent costing tools ensure every trip remains profitable.

5. Insights for the Future
   

   Track booking trends, supplier usage, and traveller preferences to anticipate demand and design future offerings with confidence.

Why a Business Process-Led Review Works for Travel CRM Project?

This approach identifies what’s working, what’s slowing you down, and how your ideal tech stack should look. The result? A roadmap that helps you scale your travel business without losing the personal touch your clients value most.

Sugati gives you the tools to grow sustainably, protect your margins, and deliver outstanding journeys at every stage.

Ready to see what a business process-led review could do for your travel business?
[Start Your Review Journey Today]

See what travel companies around the globe are saying about Sugati. Read their reviews here.

If you’re looking for a powerful and easy-to-use smart import itineraries tool, you’re in the right place.

Here at Sugati, we understand how important it is to provide your clients with beautifully designed, detailed travel itineraries. But we also know how long it can take. Manually pulling together trip details – including content from your DMCs, suppliers, and costings – eats up valuable hours. Hours you’d rather spend engaging with your clients..

That’s why we’ve created the Sugati Smart Import Itineraries tool – a game-changing feature of our Salesforce-native travel itinerary builder.

Now you can directly import day by day itinerary data – everything from trip details to costings – straight into Sugati’s Trip Planner. And within minutes you’ll have a beautifully designed, fully interactive itinerary ready to send to your clients.

Here is how Sugati’s Smart Import Itineraries works:

1. Seamless import – Upload the details provided by your supplier or DMC directly into Sugati’s system.
2. Interactive & engaging – Present your clients with their entire trip – complete with stunning photos, videos, maps and itineraries – created in moments.
3. Effortless pricing integration – You can automatically include costings, to ensure a streamlined booking process.
4. Consistently branded – Ensure every itinerary reflects your identity.
5. A faster turnaround means more bookings – Impress your guests with detailed proposals in record time, and secure their booking.

The best part? It’s effortless. Spend less time on admin and more time delivering unforgettable travel experiences.

Want to see how Sugati travel itinerary builder can simplify your workflow and impress your clients? Get in touch today for a personalised demo and discover how Sugati’s Smart Import tool is redefining the way travel is planned, priced, and sold.

What Our Clients Are Saying

Don’t just take our word for it. Travel companies around the world trust Sugati to streamline their operations and enhance their customer experience. On the Salesforce AppExchange, our clients consistently praise Sugati for its powerful features, responsive support, and deep travel industry insight. From luxury tour operators to niche DMCs, they highlight how Sugati has transformed the way they manage itineraries, bookings, and customer relationships – all within a single, native Salesforce platform.

“Sugati has transformed our business. The integration with Salesforce is seamless, and the itinerary builder is incredibly intuitive.”
— Verified AppExchange Reviewer