Partnership at heart

APAC has been a region that we have been monitoring to expand our presence into for some time. Whilst we now have an excellent array of clients in Asia, we have never worked closely with our partners in the region.

That changed yesterday. We took the first stride towards the partnership much more seriously and much more visibility in APAC region. We’ve successfully hosted a breakfast seminar with Salesforce for Travel agencies and Tour operators.

We’ve met up with a range of local Tour Operators and Travel Agents. They are not just looking for what’s next in the travel technology but more of how can they realistically serve their customers insure the customers have their dream holidays.

These companies that we have met up are passionate about what they do and how they operate in general. They are also realistic that without adapting onto a new travel technology and more specifically a Travel centric Customer Relationship Management Solution, they may never know their customers needs truly.

A travel technology for all

Most of these agencies are also aware that they don’t have an unlimited budget to keep on top of data security, AI, VR, mobile app and so on. They not only seek for travel software but also for a sustainable partnership. A company like Sugati Travel CRM, which is specialised in technology for travel agencies and tour operators, that can grow with them.

Wowza! is some of the reaction we have got as soon as they see what Sugati Travel CRM can do their businesses and benefits the travel system brings.

We have a bright future in the region. Our local team is going to support every single client nicely in their own time zone.

ATOL Certificate – how your travel software can help

ATOL is a UK’s financial protection scheme that protects travellers while using a UK ATOL holder travel agency. That ATOL certificate is a guarantee for your clients to be protected. That ensures them that they will not lose money if the health of your travel business becomes critical.

What do you need to include in your ATOL certificate?

The first and last name of all passengers included on the trip as well as the PAX. You have to mention what is protected by the certificate, including dates, flight number, airline, hotels, type of room, etc. The details of the travel agency that they have used to book the trip with, have to be mentioned too. Finally, at the bottom of the certificate, you have to add the details of your ATOL number and the unique reference number of the certificate.

Why is ATOL painful for Travel Agent and how automation help you in that process?

As explained above, ATOL certificates must contain all components that make up the trip and has to be really specific. Even if you have a template to follow it’s really easy to make mistakes. You might have to find every single component in a different place. I could be that you find them from your GDS platform, airline suppliers, client’s details or other databases… Everything takes longer when you have to pull each piece of information manually, mistakes are commonly made, that’s for sure.

With Sugati what we do is really simple! We take pieces of information from the booking level and we populate the data automatically into the certificate for you. It’s really helpful and allows you to gain back crucial time.

Also, what’s really cool with automation, is that if there are changes on the client booking: date, number of PAX, airline company and so on, the related information will be changed automatically in the certificate. We can at the drop of a hat change their processes or certificates.

Sugati Travel CRM can take the stress out of this by updating the certificates for you upon request.

With our travel software you have the reassurance that your information will be legally correct, accurate and the format, background colour and text sizes are as required. In other words, we provide you with a stress-free feature that allows you to avoid mistakes. At the click of a button, the system understands the logic behind the booking to provide your clients with an ATOL certificate.

Commons mistakes

As it’s not always at the front of the staff’s mind since it’s only bookings with flights on, it’s easy to forget to send an ATOL manually. Sugati can automate the sending of the certificate. We can also include the certificate with the confirmation email/document when a flight forms part of the itinerary.