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Booking Cancellation Tutorial

Trips, whether FIT or Group Bookings, can be easily cancelled with Sugati’s one-click booking cancellation feature. Effortlessly process cancellations and apply relevant fees.

In Group Tour, cancelling a booking triggers fee calculations based on predefined rules. You retain the flexibility to override cancellation amounts as needed.

For Bespoke holidays, cancellation occurs in theTrip Planner. Once cancelled, the opportunity status shifts to “Booking Cancelled,” locking it from further amendments. The system then applies the Cancellation Date. You may then send out the Booking Cancellation email manually or automatically using our automation rule engine.

Your system administrator defines cancellation stages and fee rules before bookings can be cancelled.

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