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Is your Travel CRM system open source friendly?

Is your Travel CRM system open source friendly?

Is your travel CRM software’s API connections friendly?

From experience, one of the main problems that our current clients face is the connectivity between the different platforms. 

The travel system must be able to connect to various GDSs such as Multicom, Expedia, Saber, Amadeus and payment gateway providers, for example, Stripe. The travel agency software must also be able to communicate to the accounting system, your map system and the telephony system in place. However, these integrations don’t come at a cheap price and that is what needs to be taken into consideration. 

We actually recommend that you look for a travel CRM that has an ecosystem of partner technology solutions providers, such as the AppExchange by Salesforce. For example, let’s think of your iPhone and various Apps you can purchase or download from the App Store. All that is required from you is to download a new app and start using it. Applications available on AppExchange are similar, in the sense that in a few clicks you will be able to add new features to your travel CRM system. 

Integrate your travel CRM with other technology solutions

But what kind of API shall I consider?

A solution that is designed to be implemented in different business environments is a travel CRM solution that is able to connect to your different business entity. The right solution has to fit your business needs, and you are the only one who knows what kind of integrations you need. However, the following here is a list of basic travel API connexion you would eventually require :

  • GDS APIs
  • Flights data 
  • Car rental
  • Public transportation
  • Cruises
  • Railway
  • Channel managers
  • Restaurant or Things to do platforms
  • OTAs

As the travel industry is changing rapidly and progressively, the API connexions are not obviously used by the current clients of your travel technology provider. However, if you make sure that your new travel CRM software is API connexion friendly, you won’t have any troubles.

Sugati Travel CRM is a fully integrated solution with many technology solution suppliers. Because with are partners with some of them, we always introduce you to the right person in order to help your setup installation. Find out more about our partners and many integrations Sugati Travel CRM offers. 

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