Is your travel CRM software’s API connections friendly?
From experience, one of the main problems that our current clients face is the connectivity between the different platforms.
The travel system must be able to connect to various GDSs such as Multicom, Expedia, Saber, Amadeus and payment gateway providers, for example, Stripe. The travel agency software must also be able to communicate to the accounting system, your map system and the telephony system in place. However, these integrations don’t come at a cheap price and that is what needs to be taken into consideration.
We actually recommend that you look for a travel CRM that has an ecosystem of partner technology solutions providers, such as the AppExchange by Salesforce. For example, let’s think of your iPhone and various Apps you can purchase or download from the App Store. All that is required from you is to download a new app and start using it. Applications available on AppExchange are similar, in the sense that in a few clicks you will be able to add new features to your travel CRM system.