Artificial Intelligence
Artificial Intelligence is a rapidly developing and fascinating area, however, how can it be applied to tour operator software, and is this the future for the industry? Wouldn’t it be amazing if you didn’t have to invest in AI and your system provider had a built-in AI solution in your travel technology CRM?
A system which has the ability to:
- Identify as well as qualify leads
- Work on proposals that can engage actively with potential clients using the language that clients use
- Emotionally understand client complaints and get back to them to resolve potentially escalating problems
This is already being done by some market leaders. Airbnb used to allow homeowners to set the price of accommodation. They are now suggesting what the prices should be based on what sort of events are happening around where the owners are located. What potential clients are looking at and the rates other owners are setting. This is all done using a combination of AI and data mining.
