Category: CTO series

Why are regular travel CRM releases essential to your travel CRM software?  There is always a debate over whether it is better to invest in an ‘off the shelf’ solution or have a bespoke system built for your business. There is no right or wrong answer to this dilemma. We would recommend that whichever option [...]

A great travel CRM is a flexible solution One of the key features that a buyer should be looking for a travel technology solution is flexibility. For example, as you start using the travel CRM system, you may come to realise that it would be great to be able to adjust certain components or elements [...]

Is your travel CRM software's API connections friendly? From experience, one of the main problems that our current clients face is the connectivity between the different platforms.  The travel system must be able to connect to various GDSs such as Multicom, Expedia, Saber, Amadeus and payment gateway providers, for example, Stripe. The travel agency software [...]

How can a great reporting tool benefit your travel agency or tour operator? Now that you have a 360-degree view of your customers, and have set up various automation processes along the customer journey, you should ensure that the system you are onboarding has a booking engine, and that it does not only have a [...]

What is a true understanding of your customers? Most tour operators and travel agents have gone through the experience of using four or five systems. The challenge with having a silo system that is you never have a 360-degree view of your customer. This means you will never have a true understanding of your customers. Being [...]

The key features of a complete travel CRM From pure spreadsheets to reservation systems and online booking systems, every travel technology system in the world has its core strengths and weaknesses. There are so many travel systems out there too. So how do you choose which one is right for your business? Our Chief Technology [...]